Patient expectations are shifting in healthcare, prompted by digital-first expectations and the desire for seamless experiences. Still, the industry has been slow to accommodate in some instances, leading to patient frustration. In a competitive market, where patients have options and expect digital-first experiences, clinging to antiquated refund methods is not just bad practice—it’s a strategic liability.
The Untapped Opportunity in Healthcare Disbursements: Why Revenue Cycle Management Organizations Are Uniquely Positioned to Solve the Patient Refund Problem
