Dash Solutions' Privacy Policy

Purpose: At Dash Solutions (“Dash Solutions”, “our”, “us”, or “we”), we strive to support and streamline both consumer and commercial disbursements to best enable our clients and users (“you”) to have an experience that is near – instantaneous, convenient, and trustworthy. In order to do this, we collect, share, and use some of your information. This privacy policy is to share how Dash Solutions does this and how to exercise your rights related to such information.


Privacy Provisions Appliable to Dash Solutions Cardholders and Prospective Cardholders

If you are a cardholder or have applied for a Dash Solutions card, the primary privacy policy applicable to your prepaid card program is the one belonging to the bank issuing your card.

Your card’s marketing materials will contain the name of your issuing bank. For convenience, the link to our issuing bank’s privacy notice are below:

  • Privacy Notice for Dash Solution cardholders with card(s) issued by Pathward, NA
  • Privacy Notice for Dash Solution cardholders with card(s) issued by SouthState Bank, NA
  • Privacy Notice for Dash Solution cardholders with card(s) issued by Sunrise Banks, NA


Dash Solutions Privacy Policy

When using our products or services (“Dash Product(s)”) or when visiting or using our websites, communicating and interacting with us electronically, interacting with us online or through ad content, or using a mobile application of Dash Solutions’ (each, a “Site”), this privacy policy (“Privacy Policy”) applies to you and governs our collection, storage, sharing, and use of your information.

If you apply for or use a Dash Product of Dash Solutions or its issuing bank(s) (each, a “Bank”), the Gramm-Leach-Bliley Act and similar state financial privacy laws may govern your financial privacy rights.  Therefore, if you are a customer or consumer of one of our Dash Products, you should also consult the Bank’s privacy policy (“Bank’s Privacy Notice”) associated with that Dash Product for information on collection, storage, sharing, and use of your information. A copy of each Bank’s Privacy Notice may be found at the top of this page under the “Privacy Provisions Applicable to Dash Solutions Cardholders and Prospective Cardholders” heading.

Please note, if you are an EU & UK, or a California resident, you may have additional privacy rights in addition to the generally applicable privacy rights described herein. Please scroll to the bottom of the page for more information on your specific rights.


Information Dash Solutions Collects

When you visit a Site or use a Dash Product, we may collect both personally identifiable information and anonymous information. Personally identifiable information (“Personal Information”) means information (such as name, demographics, or contact information that identifies you personally). Anonymous information includes information that does not identify you personally or contain personal identifiers (“Anonymous Information”), including internet or other electronic network activity information such as browsing history, cookies, and interactions with our Sites.


How Dash Solutions Collects Information

We may collect Personal Information from you directly:

  • in connection with a potential application for a Dash Product submitted through a Site.
  • when you use a Dash Product.
  • when you complete and submit online forms or fields available at a Site.

We may collect Anonymous Information such as connection, activity, and usage data, when visitors and users navigate to and around the Sites:

  • Through your browser when you visit the Site, which includes information such as your Media Access Control (MAC) address, browser type, device type, and operating system.
  • From your IP address, which may be automatically logged in our server when you visit a Site.
  • Using cookies or other digital tracking tools such as web beacons (also known as pixel tags or clear GIFs). See the Use of Cookies and Tracking Technologies section below for more information.
  • From feedback that does not personally identify you voluntarily provided to us on a Site.
  • Using a website recording service, which may record mouse clicks, mouse movements or page scrolling but does not record any Personal Information.
  • From de-identified or aggregated Personal Information, including payment data associated with a Dash Product.


How Dash Solutions Uses Your Information

Personal Information provided through an application for or use of or interaction with a Dash Product is used to establish and maintain your customer relationship and is subject to the Bank Privacy Notice governing the Dash Product you selected.


Personal Information provided or collected through other venues or on the Site may be used in the following ways:

  • To respond to your inquiries or requests;
  • With organizations and partners that help us operate our business by providing services such as website hosting, data analysis, information technology, customer service, email delivery, auditing, and other similar services;
  •  With partners and other vendors that perform services on our behalf, such as network services support, including data processing services, customer service, call center services, information technology services, internal audit, management, or administrative purposes;
  • To comply with the law or other legal responsibilities such as responding to subpoenas, including laws and other legal duties outside your country of residence;
  • To investigate, stop, or take action concerning possible or suspected illegal activities, fraud, or violations of our internal policies;
  • To send you Dash Solutions marketing communications that we believe may interest you; and
  • For other activities to the extent permitted by law.


We may use Anonymous Information in the following ways:

  • To evaluate the Site’s effectiveness and usability
  • To improve our products or services
  • To ensure the Site displays properly and diagnose problems
  • To measure the number of visitors to the Site
  • For other activities to the extent permitted by law.


We may aggregate or de-identify your Personal Information for these same purposes.


How Dash Solutions Stores Your Personal Information

The Personal Information we collect from you may be transferred to, stored at, or processed in other countries. Regardless, we take steps to ensure that your Personal Information receives an adequate level of protection in the jurisdictions in which it is processed. When we transfer your Personal Information to service providers or third parties as outlined in this Privacy Policy, we rely on contractual clauses to administer the transfer of that Personal Information and uphold those entities to protecting the data as described in this Privacy Policy and as required by law.


We implement security policies, processes and technical security solutions to protect Personal Information which includes various network safeguards, logging and alerting. In order to perform certain obligations, our authorized employees and service providers may need access to your Personal Information. We contractually require such service providers to protect your Personal Information.


We may retain Personal Information as long as required or relevant for the practices described in this Privacy Policy or as otherwise applicable by law. Actual retention periods differ depending on the type of services and products. The principles we use to determine the retention periods include the following:
– Personal Information required to provide our services and products as described in this Privacy Policy;
– Personal Information required for auditing purposes;
– Personal Information required to troubleshoot problems or to assist with investigations;
– Personal Information  required to enforce our policies; and
– Personal Information required to comply with legal requirements.


Security

We maintain administrative, technical, and physical safeguards designed to protect the Personal Information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. SSL encryption also is used on our Site when you are asked to enter confidential information as part of your application. You can tell you have entered an encrypted session in several ways. Whenever you see an unbroken key, a locked padlock, or similar icon on your browser screen, you have entered an encrypted session. In addition, when your session changes from “http” to “https,” you are in an encrypted session.


We do not knowingly collect or use Personal Information from children under 13 years of age. We are not responsible for the data collection and use practices of non-affiliated third parties to which our Site may link.


Links to Other Websites

We are not responsible for the information collection practices of third-party links you click to from our Site. We cannot guarantee how these third parties use cookies or whether they place cookies on your computer that may identify you personally.


Use of Cookies and Tracking Technologies

Cookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit a Site. When you return to Sites – or visit websites that use the same cookies – they recognize these cookies and therefore your browsing device.


We use cookies to do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences and generally improving your browsing experience. We also use similar technologies such as pixel tags and JavaScript to undertake these tasks.


We use cookies to:

  • Ensure your security and privacy when in our secure Sites
  • Store login details for our secure sites
  • Temporarily store input information in our calculators, tools, illustrations and demonstrations
  • Provide you with ads that are more relevant to you and your interests, and improve our targeting and enhance your journey through our sites and partner sites
  • Improve our understanding of how you navigate through our sites so we can identify improvements
  • Evaluate our websites’ advertising and promotional effectiveness; and
  • We use both our own (first-party) and partner companies’ (third-party) cookies to support these activities


We may also allow our business partners to place web beacons on our site or to place cookies on your device for advertising or other purposes.


Disabling Cookies and Do-Not-Track

While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application.  We track your activities if you click on advertisements for Dash Product(s) on third-party platforms such as search engines and social networks and may use analytics to track what you do in response to those advertisements.  We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message or accessed a certain link.


NOTICE TO CALIFORNIA RESIDENTS

The California Consumer Protection Act (CCPA) gives California residents rights to receive certain disclosures regarding the collection, use, and sharing of Personal Information, as well as rights to control this information.


It is important to note that the CCPA excludes Personal Information already covered by financial services privacy laws such as the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (CFIPA). As a result, the disclosures and rights granted by the CCPA do not apply to Personal Information related to a financial account. If you are a customer or consumer of our Dash Products, please consult the Bank Privacy Notice and Privacy Policy associated with those product(s) to learn about our information practices and your privacy rights.


In this section, the capitalized words have the meaning as stated in the CCPA (and any final regulations, when available).


Collection and Disclosure of Personal Information

Dash Solutions does not Sell Personal Information as that term is defined in the CCPA.


Use of Personal Information

Dash Solutions uses Personal Information:

  • to market Dash Products
  • to measure ad impressions to unique visitors, verify positioning and quality of ad impressions
  • to audit compliance with web standards
  • to improve our products and services
  • for debugging, user enhancement, and other analytical purposes.


Right of Access and Deletion under CCPA

California residents have the right to request a copy of (i) the Categories of Personal Information that about you, (ii) the Specific Pieces of Personal Information we’ve collected about you, (iii) the Categories of Sources from which we collect your Personal Information, (iv) the purpose for collecting your Personal Information, and (v) the Categories of Third Parties to whom we Disclosed your Personal Information.


You also have the right to request deletion of Personal Information, subject to exceptions stated in the CCPA.


Making an Access or Deletion Request

California residents may make an access or deletion request, you can  write Dash Solutions, Attn: Legal Department, 217 Country Club Park, #113, Birmingham, AL 35213, or email privacy@dashsolutions.com. If you are not a resident of California, you may submit a request and we will process it even though the CCPA does not require us to do so. We reserve the right to change or stop the practice of accepting requests from individuals who are not California residents at any time and without prior notice.


For security purposes, the CCPA requires us to verify your identity before we are able to process an access or deletion request. As such, we may ask you to provide additional information such as your first and last name, address, telephone number, email address, or other personal identifiers. This information will only be used for verification purposes. Once we have verified your identity we will respond to your request as appropriate. Please allow up to 45 days for a response.

 

Non-discrimination

We do not provide a different level or quality of experience or deny goods or services to you when you exercise your rights under the CCPA.


Notice to EU & UK Residents

We adhere to applicable data protection laws in the EU and UK, when relevant and appropriate, including the General Data Protection Regulation (“GDPR”).

To the extent required,  users may be entitled to the following:
‍           

  • The right to correct – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete the information you believe is incomplete.
  • The right to delete – You have the right to request that we erase your personal information, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal information under certain conditions.
  • The right to object to processing – You have the right to object to us processing your personal information, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to access – You have the right to request from Dash Solutions copies of your Personal Information


We will make every effort to honor your request, however in some situations, we may not be able to act and/or may impose limitations on your request. For instance, if your request is likely to adversely affect the rights and freedoms of others, prejudice the execution or enforcement of the law, interfere with pending or future litigation, or infringe on applicable law.

You may exercise these rights free of charge. However, we may charge a reasonable fee or refuse to act on a request if it is manifestly unfounded or excessive, in particular because of its repetitive character.


If you make a legitimate request, we have one month to respond to you.


Changes to our Privacy Policy

Dash Solutions regularly reviews and updates this Privacy Policy. We may inform you of any changes to the Privacy Policy as required by law. By continuing to use this website and Dash Products, you agree receive such updates at this website. This privacy policy was last updated on December 27, 2023.


Contact Us

If you have any questions about this Privacy Policy, please do not hesitate to contact Dash Solutions at: 

Dash Solutions

Attn: Legal Department
217 Country Club Park, #113

Birmingham, AL 35213

Email: Privacy@dashsolutions.com

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