Service in Payments
When it comes to services in payments, Dash Solutions uses words like “change”, “transformation”, and “evolution” frequently —and for good reason! These concepts are not just buzzwords; they’re essential for staying relevant, thriving, and winning in an ever-changing fintech market. And guess what? These words will continue to guide us as we move forward. Change is not just a challenge—it’s an opportunity, and the Dash Solutions team is ready to embrace it together, as we are laser focused on the future.
Beyond internal benefits, structured processes create a compliant and efficient business environment. Taking time to establish effective systems and processes is key to accelerating business growth. Additionally, ensuring that all employees understand and align with the company’s business goals is crucial. Clear communication and cohesive efforts across all levels of the organization foster a unified approach to achieving success, especially when incorporating an incentive or recognition program.
A Public Stand for Service in Payments
At Dash Solutions, we believe that the key to transforming the payments industry lies in our commitment to client-centric solutions. When I was asked to take on a new role as the first Chief Client Officer at Dash Solutions, I understood this as a public stance that our success is deeply intertwined with the success of our clients. This means deeper client connections and relationships, a value-added approach and relevant industry expertise. Seems pretty straightforward and simple, yet I see these fundamentals missing in so many companies today.
One of the areas I see in our industry that needs more attention is service. I see companies so focused on products and technology, and these of course are table stakes, but I often remind myself: businesses are just people who want to do business with people they like and trust.
Tailored Client Engagement
Dash Solutions is on a mission to make service our secret sauce. Our relationship-focused growth mindset and ownership over client satisfaction are our driving force of setting us apart in the market. Here’s a little peak behind the curtain about how we how we’re doing it.
From the structure perspective, we brought all post sales client facing teams under one umbrella with a holistic plan that aligns us around things that matter most for Dash and our clients. In Client Success, over the last quarter we implemented a portfolio structure that brings several unique advantages. What is a portfolio? I describe it as a business line focused on a specific offering and vertical. We now look at our business through these lenses:
Portfolio Structure for Tailored Service
By organizing client success into distinct portfolios, Dash Solutions ensures that each client receives personalized attention and tailored solutions. Each portfolio is managed by dedicated Client Success Managers (CSMs) who deeply understand the specific needs and goals of their assigned clients. This structure allows for more strategic engagement, as CSMs can focus on delivering value at every stage of the client’s journey.
Key Benefits of our portfolio structure:
Stronger Partnerships with Sales
By getting involved in deals earlier, building relationships, and understanding growth opportunities with new clients, we create a seamless transition from sales to client success.
Focused Subject Matter Expertise
Understanding themes and trends in each portfolio allows us to build credibility with clients by acting as subject matter experts for specific verticals and product solutions.
Collaborative Services Approach
CSMs work with internal experts to create a plan on how to service and grow a specific portfolio of clients optimally. These teams to truly represent our commitment to delighting our clients.
Well Positioned for the Future
In conclusion, the value of service in payments at Dash Solutions cannot be overstated. At Dash Solutions, we understand that our success is deeply intertwined with the success of our clients. In a business like ours, clients don’t want to just have a transactional vendor, they look for a true partner and we want to act as experts and consultants to their businesses.
By embracing change, transformation, and evolution, we are committed to providing client-centric solutions that drive the payments industry forward. As we continue to focus on the future, our dedication to service in payments will remain our guiding principle, setting us apart in the market and helping our clients thrive in an ever-changing fintech landscape. Together, we are ready to embrace opportunities that lie ahead and make service our secret sauce for success.
Industries we serve
Written by: Maggie O’Toole, Chief Client Officer
