News & Insights

Cutting-edge news and resourceful reads

Patient refunds are a costly and growing challenge for healthcare systems due to outdated payment methods, rising credit balances, and increasing administrative burdens—prompting a shift toward modern, digital solutions.
The first 30–60 days of onboarding set the tone for long-term client success by building trust, aligning expectations, and delivering early value. Internal team alignment and intentional collaboration are key to transforming onboarding from a checklist into a meaningful partnership.
As we continue to focus on the future, our dedication to service in payments will remain our guiding principle, setting us apart in the market and helping our clients thrive in an ever-changing fintech landscape.
Prepaid is not a dirty word in 2025
In 2025, “prepaid” may still raise eyebrows in the payments industry, but the reality tells a different story. Once dismissed as outdated, prepaid cards are now powering modern, secure, and flexible payment solutions—from employee rewards to healthcare disbursements. It’s time to rethink the label and recognize prepaid for what it truly is: a vital tool in today’s digital-first economy.
For all implementations, Dash follows a set of standard operating procedures throughout the various project phases from initial scoping to launch to ensure successful recognition and channel incentives outcomes.
Healthcare payment process
Patient expectations are shifting in healthcare, prompted by digital-first expectations and the desire for seamless experiences. Still, the industry has been slow to accommodate in some instances, leading to patient frustration. In a competitive market, where patients have options and expect digital-first experiences, clinging to antiquated refund methods is not just bad practice—it’s a strategic liability.
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