Today, the success of clinical trial participant payment programs is defined by real-world performance, not just the technology powering them. Payments must be fast, secure, and easy for participants to receive, while the process itself should be fully supported to eliminate extra work for clinical sites.
What Clinical Trial Organizations Care About
Reliable, on-time participant payments
Participants should be paid accurately and in a timely fashion, according to the protocol.
Minimal trial-site burden
Payment processes should fit naturally into site workflows and avoid extra administrative work.
Simple participant experience
Participants need easy access to their funds, transparency around payment timing and amounts, and easy-to-find support if needed.
Responsive issue resolution
If payment questions or issues arise, they should be resolved quickly, with minimal disruption.
Consistency across studies
Scalable, repeatable payment programs are easier to manage across trials and even different locations.
Why Seamless Clinical Trial Participant Payments Matter
When owed payments are dependable and well-supported, they fade into the background. This allows sites to focus on operations, participants to focus on the study, and teams to focus on outcomes.
Get what matters most when it comes to clinical trial participant payments
Written by: Arielle Lilley Perriello, Segment Marketing Manager – Disbursements
