Una disputa de transacción es cuando el titular de una tarjeta registra una queja formal contra un comerciante con respecto a una transacción específica.
Considere llamar primero al comerciante, ya que pueden resolver su reclamo significativamente más rápido.
Si un cargo no está autorizado, comuníquese con nosotros al número que figura en el reverso de su tarjeta (833–848–5768).
El centro de llamadas validará su información personal, desactivará su tarjeta existente para evitar fraudes adicionales y reemplazará la tarjeta por usted. A continuación, se le transferirá a un experto en disputas que abrirá oficialmente el caso por teléfono.
Si le corresponde, se le puede enviar un formulario de disputa por correo electrónico, fax o correo postal, según lo explique el agente de disputas.
La investigación de su reclamo empieza de inmediato.
La determinación final de su reclamo se enviará en forma de carta a la dirección registrada.
Espere 24 horas para que el formulario se envíe por correo electrónico o fax.
Si no ha recibido el formulario, puede enviar los siguientes detalles por correo electrónico a disputes@dashsolutions.com, correo postal (PO Box 543000 Omaha NE 68154) o fax: 1-929-407-2638:
Comuníquese con nosotros en el número que figura en el reverso de su tarjeta (833-848-5768)
A transaction dispute is when a cardholder registers a formal complaint against a merchant regarding specific transaction.
Consider calling the merchant first, as they may resolve your claim significantly faster.
If a charge is unauthorized, please contact us at the number on the back of your card (833-848-5768)
The call center will validate your personal information, inactivate your existing card to prevent additional fraud, and replace the card for you. You will then be transferred to a disputes expert who will officially open the case over the phone.
If applicable, a dispute form may be sent to you via email, fax, or regular mail, as explained to you by the dispute agent.
The investigation into your claim begins immediately.
Final determination of your claim will be sent in the form of a letter to the address on file.
Please allow 24 hours for the form to be emailed or faxed.
If you have not received the form, you may send the following details by email disputes@dashsolutions.com, mail (PO Box 543000 Omaha NE 68154), or fax: 1-929-407-2638:
Additionally, you can fill out our dispute form.
Please contact us at the number on the back of your card (833-848-5768)
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